Trust & Safety

A platform you can trust.

EventSuri is built on the principle that every interaction — buying a ticket, listing an event, scanning entry — should be safe, transparent and reliable. Here is how we make that happen.

How Verification Works Report an Issue
Secure Payments Every transaction protected
Verified Organisers Reviewed before approval
Protected Tickets Unique QR codes per order
Active Support Real help when you need it
For Attendees

Your safety as an attendee is our priority.

When you buy a ticket on EventSuri, you are protected at every step. From the moment you browse an event to the moment you walk through the door, we have built protections around your experience.

We vet events and organisers before they appear on the platform. We secure your payment. We deliver your ticket reliably. And if something goes wrong, our support team is here to help.

  • Secure checkout Your payment details are processed through certified, encrypted payment providers. EventSuri never stores your card details.
  • Instant ticket delivery Your digital ticket is sent to your email immediately after a successful purchase, with your unique QR code included.
  • Unforgeable tickets Every EventSuri ticket carries a cryptographically unique QR code that can only be validated once at the event entrance.
  • Cancelled event refunds If an organiser cancels their event, ticket holders are entitled to a refund of the ticket face value.
  • Clear event information We require organisers to provide accurate, complete event information including venue, date, time and ticket types before publishing.
  • Support when it matters Our support team is available to help with ticket issues, refund requests and event concerns via email and our contact form.
Organiser Verification

Every organiser on EventSuri is reviewed.

We do not allow anyone to create an event and immediately start selling tickets to the public without review. Every new organiser goes through an approval process before their events are visible to attendees.

Organisers who go through our full KYC verification process receive a Verified badge on their profile, giving attendees additional confidence when booking.

  1. 1
    Register account The organiser creates an account and submits their business or personal details.
  2. 2
    Submit event details The event listing is reviewed by the EventSuri team before being approved for publication.
  3. 3
    KYC verification Organisers who apply for verified status submit identity and business documents for review.
  4. 4
    Ongoing monitoring We monitor listed events and respond to reports from attendees about organiser conduct.
EventSuri Verified Badge
Verified Organiser Identity and business documents reviewed and approved by EventSuri
  • Identity verified by EventSuri review team
  • Business or personal documents checked
  • Higher visibility in search results
  • Verified badge displayed on organiser profile
  • Trusted listing indicator on event pages
  • Priority support for verified accounts
  • Access to advanced organiser features
Apply for Verification
Secure Payments

Your payment is handled securely at every step.

All ticket purchases on EventSuri are processed through trusted, certified payment providers. We support M-Pesa and card payments, making it convenient for everyone in Kenya while keeping every transaction secure.

EventSuri does not store your full card details on our servers. All payment data is handled by our certified payment processors using industry standard encryption.

M-Pesa Visa Mastercard
End-to-end encryption

All data transmitted between your device and our servers is encrypted using TLS.

PCI-compliant processing

Card payments are processed by Paystack, a certified PCI-DSS compliant payment provider.

M-Pesa integration

M-Pesa payments are processed directly through Safaricom's official API with no intermediaries.

No card storage

We never store your full card number on EventSuri servers. Payment data stays with the processor.

Refund processing

Approved refunds are processed back to your original payment method within the provider's timeframe.

Fraud monitoring

Unusual payment activity is flagged automatically and reviewed by our team to protect buyers.

Community Standards

What we expect from everyone on the platform.

EventSuri is a shared space for event-goers and organisers. These standards apply to everyone who uses the platform.

Honest listings
Organisers must provide accurate, complete and non-misleading event information including the correct venue, date, time and ticket pricing. Events that misrepresent their content will be removed.
Respectful conduct
All users are expected to interact with the platform and each other in a respectful manner. Harassment, abuse or discriminatory conduct of any kind is not tolerated.
Deliver what you promise
Organisers are required to deliver their events as advertised. Collecting ticket revenue and cancelling without good reason or arranging refunds is a serious violation of our standards.
No fraudulent activity
Creating fake events, fake accounts or attempting to manipulate the platform in any way is strictly prohibited and will result in permanent removal and referral to authorities.
Safe events
Organisers are responsible for ensuring their events meet applicable safety requirements and comply with all relevant Kenyan laws and local regulations.
Privacy respect
Attendee data shared with organisers through EventSuri is to be used only for managing their event. Using it for unsolicited marketing or sharing it with third parties is prohibited.
Reporting

Seen something that does not look right?

If you encounter something on EventSuri that concerns you — a suspicious event, a fraudulent organiser, a ticket issue or any other safety concern — please report it to us immediately.

We take all reports seriously and investigate them promptly. Your report helps keep EventSuri safe for everyone.

All reports are treated confidentially. You will not be identified to the person or organiser you are reporting unless you choose to share that information.

Email our safety team Send a detailed report to our dedicated safety inbox and we will investigate promptly.
safety@eventsuri.com
Use the contact form Submit your report through our contact form with full details of the issue.
Go to contact form
General support For ticket issues, refund requests or account problems, our support team is ready to help.
support@eventsuri.com
Security vulnerabilities If you have found a security issue in our platform, please report it responsibly to our security team.
security@eventsuri.com
FAQ

Common trust and safety questions.

Answers to the most common questions about how EventSuri keeps attendees and organisers safe.

Ask a question
All events are reviewed by the EventSuri team before being published. Organisers who have completed our KYC verification process display a Verified badge on their profile and event pages. We recommend checking the organiser's profile and reading any available reviews before purchasing.
If an organiser cancels their event, ticket holders are entitled to a refund of the ticket face value. EventSuri will contact affected ticket holders and process refunds in accordance with our refund policy. Service fees may not be refundable in all cases.
Yes. All card payments are processed by Paystack, a PCI-DSS certified payment provider. EventSuri never stores your full card number on our servers. M-Pesa payments are processed through Safaricom's official API. All data is transmitted over encrypted connections.
The Verified badge is awarded to organisers who have completed our KYC verification process, which involves submitting and having their identity and business documents reviewed and approved by the EventSuri team. It signals to attendees that the organiser has been vetted.
Refund eligibility for change of mind depends on the organiser's refund policy, which is disclosed in the event listing. EventSuri does not automatically offer refunds for personal circumstances. If the event is cancelled by the organiser, you are entitled to a full ticket refund.
Please email our safety team at safety@eventsuri.com or use the contact form. Provide as much detail as possible including the event name, organiser name and the reason for your concern. We investigate all reports promptly and confidentially.
Depending on the severity of the violation, consequences range from a warning and event removal to permanent account suspension and, where appropriate, referral to Kenyan authorities. We take violations seriously and act on verified reports.
Every EventSuri ticket contains a cryptographically unique QR code that is tied to a specific order. When scanned at the event entrance, the system validates the code and marks it as used. The same code cannot be used a second time, preventing duplicates and counterfeit tickets.
You can reach our support team at support@eventsuri.com or through our contact form. For safety-related issues, please email safety@eventsuri.com directly.
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